Detailed Mechanism Funding and Narrative

Years of mechanism: 2010 2011 2012 2013 2014 2015 2016 2017 2018

Details for Mechanism ID: 7314
Country/Region: Mozambique
Year: 2010
Main Partner: University Research Corporation, LLC
Main Partner Program: NA
Organizational Type: Private Contractor
Funding Agency: USAID
Total Funding: $450,000

The overall goal of this activity is to improve the quality of care and support services provided to OVC and PLHIV. The Health Care Improvement Project (HCI) has been providing technical support to the MMAS, USG and its implementing partners to engage in a quality improvement process by helping to define minimum service standards for OVC. A Quality Improvement Task Force (QITF) has been established and is chaired by the MMAS. The QITF has taken the leadership to coordinate efforts across Ministries, donors, and civil society towards developing effective and efficient services for vulnerable children and families. Through a consensus building process, draft standards defining quality care were developed with substantive inputs from the OVC beneficiaries, implementing partners, the MOH, MMAS and other government and donor agencies. The draft standards are defined within the following service areas - health, education, protection, shelter and care, food and nutrition, economic strengthening, vocational

training/livelihoods - and will be tailored to better understand what measurable difference need to be made to meet the desired outcomes of children's wellbeing. These draft standards are to be piloted during FY 2009 in two provinces Gaza and Zambezia with several OVC implementing partners as selected by the QITF. For FY 2010, HCI proposes to continue to strengthen the MMAS and its implementing partners in organization and applying the science of quality improvement to achieve better outcomes.

In Mozambique, as in other countries, there is a limited definition of the desired outcomes that care and support services need to achieve, the range of essential actions that would comprise this service, and depending on the situation of the household the indicators that would measure the impact of home visits. In addition, there is limited harmonization among direct service providers (local CBO, NGOs, and international NGOs) concerning HBC services and the level of skills and knowledge required of the HBC care providers. As we move towards a family-centered approach, this exercise will align with the piloted definition of quality standards for OVC.

Identified HBC program priorities are focused on quality improvement: 1) Strengthen linkages and the continuum of care between the clinical care facility with a community based approach, centered on the whole family; 2) Clearly define the minimum actions that are needed to take place during the home visit, depending on the situation of the household; 3) Integrate and strengthen linkages between programs providing assistance to all family members who are ill, it is also an opportunity to assess, identify and refer all at risk family members; 4) Clearly define across all levels the skills, knowledge and attitudes needed to provide an effective service.

The HCI project will directly contribute to the Partnership Framework's Objectives 5.1 and 5.3, through technical assistance to improve the quality of care for OVC and affected households, development of M&E instruments, facilitation of best practice exchanges, training and development of standards, and clarifying roles between health facilities and community care providers.

HCI will monitor the effectiveness based on the results of activities being developed, from which indicators measuring quality will be identified. Such indicators will include both outcome measures (changes in children's and PLHIV well being) and also process measures (such as community participation, PLHIV and children's involvement) that relate to the essential actions as defined in the standards.

Funding for Care: Adult Care and Support (HBHC): $200,000

Building upon current efforts to define minimum service standards for OVC, The Health Care

Improvement project will extend activities to include defining care and support standards for PLHIV. The

process will engage the MOH, MMAS, USG implementers, PLHIV and other stakeholders, with

representation from the three regions in Mozambique (south, center, north). Once the quality standards

are defined, they can be harmonized across all implementing partners. The QI process engages

stakeholders (primarily service providers) in a process defining a set of standards and clearly desired

outcomes for each service intervention. The process also entails identifying a range of essential actions

that all organizations agree upon in the pursuit of effectiveness, efficiency, equity and sustainability. This

activity will draw on the work currently underway with services for OVC. Standards will be defined with

the context of integrated, family-centered care and support in Mozambique. This activity will help to

identify the essential interventions service providers need to focus on to ensure effective services for

PLHIV (i.e. treatment adherence, psychosocial support) which improve quality of life.

Funding for Care: Orphans and Vulnerable Children (HKID): $250,000

In FY09, HCI worked with the Ministry of Welfare and Social Action (MMAS), the Quality Improvement (QI) Task Force (established by MMAS) and implementing partners to begin the process of defining

minimum service standards for Orphans and Vulnerable Children (OVC). The definition of minimum service standards is the first key step in improving the quality of services provided for OVC. The draft service standards will be piloted in Gaza and Zambezia provinces in January 2010.

With FY10 funds, HCI will identify and document best practices and lessons learned from the first phase of implementation of the minimum service standards in Gaza and Zambezia provinces. The QI Task Force will identify at least three additional provinces (likely Maputo, Tete, Manica) to rapidly scale up the process of quality improvement for OVC. HCI will provide technical support to these additional three provinces to ensure that services standards are disseminated, understood by implementers, OVC, policy makers and other stakeholders. As service providers implement the new minimum service standards, HCI will help to document this process as well as make adjustments to implementation based on challenges encountered in the field at the point of service delivery.

Representatives of local government, local NGOs and their partners (CBOs and volunteers) are organized into QI teams to analyze what the standards describe as quality services and reflect on their current practices with respect to the essential actions as described in the standards.

In an effort to ensure local ownership and leadership of the quality improvement process, HCI will identify individuals from provincial level MMAS who will be trained as QI Coaches. These Coaches, will be key to ensuring a cadre of experts who can lead the process of implementation of service standards and ensure consistent application. HCI will facilitate the organization of Provincial QI Task Forces to coordinate and lead the sharing across Implementing Partners engaged in the process of quality improvement.

HCI will document the QI process across implementers, facilitate the sharing of promising practices and develop supportive networks of QI champions within Mozambique.

Cross Cutting Budget Categories and Known Amounts Total: $450,000
Gender: Gender Based Violence (GBV) $420,000
Human Resources for Health $30,000