Detailed Mechanism Funding and Narrative

Years of mechanism: 2008 2009

Details for Mechanism ID: 7221
Country/Region: Côte d'Ivoire
Year: 2009
Main Partner: University Research Corporation, LLC
Main Partner Program: NA
Organizational Type: Private Contractor
Funding Agency: USAID
Total Funding: $950,000

Funding for Sexual Prevention: Abstinence/Be Faithful (HVAB): $150,000

Background:

The use of peer educators is important in Cote d'Ivoire's HIV prevention strategy. Peer educators are

particularly important for reaching most-at-risk populations, including vulnerable youth, commercial sex

workers, and men who have sex with men (MSM). Quality standards for peer education, however, have not

been developed. Different programs tend to be of varying quality, and there is a risk of important messages

being missed or diluted by poor programs and inconsistent approaches. To address these problems, URC

will work with the Cote d'Ivoire government (Ministry of AIDS (MLS) the PEPFAR CI strategic information

and prevent teams, partners, and stakeholders (including individuals who act as peer counselors, their

supervisors, and members of communities reached by peer counseling programs) to develop standards and

indicators for peer education programs and to standardize and harmonize the key components of courses

used for training peer educators. The goal of this initiative is to help steer partners and programs into those

activities that are most likely to lead to reductions in HIV transmission.

Objectives:

1. Develop national standards for core competencies of peer counselors

2. Develop national indicators, systems, and tools to measure the outcomes of peer education programs on

targeted audiences

3. Develop national process-level indicators and tools that can be used to supervise staff and improve peer

education programs

4. Develop a consensus protocol, to be used by partners, to assess and standardize peer education

courses

Approach:

1. Program planning

URC will support the MLS to carry out a situation analysis of current peer education programs that will map

out, among other things, target audiences; selection, training, supervision, and incentives for peer

educators; and underlying theories of behavior change. URC will also start to review the national and

international evidence to prepare for the harmonization of core competencies and quality standards.

2. Define core competencies and quality

Following the situation analysis, URC will collaborate with the MLS, the PEPFAR prevention team,

implementing partners, and other international groups to identify and reach consensus on the core

competencies required by peer counselors and the elements that define quality within peer counselor

programs. The first step will be to form a technical working group (TWG) to lead the process. The TWG will

include staff from all stakeholders, including individuals who act as peer counselors and members of

communities who are targeted by peer education programs. URC will organize a workshop to develop draft

core competencies and definitions of quality for peer education program focused on youth, most-at-risk

populations (MARP), and PLWHA, and to develop plans aimed ultimately at the standardization of training

courses.

URC will coordinate the work of the TWG in finalizing the core competencies and definitions of quality,

including dissemination of standards.

3. Develop indicators to capture quality of programs and harmonize approaches to measure outcomes for

behavior change communication (BCC) programs

URC will work with the PEPFAR strategic information and prevention teams, ministries (AIDS, Health,

Youth, Education), and other partners, including community members, to review and recommend indicators

that can be used to monitor peer education programs (in addition to the required PEPFAR indicators). URC

will support the government to develop a common list of indicators that all partners will report to the

government and to PEPFAR. Possible outcomes to be measured will include:

• % of people (disaggregated by age, gender and population group) who know how HIV is transmitted and

prevented

• % of people with multiple concurrent partners

• Median age of sexual debut

In addition to the outcome indicators, URC will work with peer educators, their supervisors, and other

stakeholders to develop process-level indicators that can be used to supervise peer educators and to

improve the quality of services in peer education program. As part of this process, URC will collaborate to

develop common standards for supervising peer educators.

URC will help determine the criteria used to select indicators and will work with PEPFAR and the

government to develop systems to collect data for these indicators, including data quality protocols.

4. Review and harmonize core training content for peer education programs

Once the TWG has developed harmonized core competencies for peer educators and standards for quality,

URC will review with the TWG the curricula of peer education training programs to assess how the

knowledge and skills that build these core competencies are addressed. With the MLS, PEPFAR, and the

TWG, URC will develop a protocol for assessing the training programs. URC will then conduct an

assessment of a number of peer education training programs.

A workshop aimed at harmonizing training courses for peer educator training will be conducted. Because

different programs provide different ranges of services, it may not be possible to develop one standardized

training program for peer educators. URC will instead support stakeholders to standardize the training for

the core competencies identified early in the process.

New/Continuing Activity: New Activity

Continuing Activity:

Emphasis Areas

Human Capacity Development

Estimated amount of funding that is planned for Human Capacity Development $50,000

Public Health Evaluation

Food and Nutrition: Policy, Tools, and Service Delivery

Food and Nutrition: Commodities

Economic Strengthening

Education

Water

Table 3.3.02:

Funding for Sexual Prevention: Other Sexual Prevention (HVOP): $150,000

Background:

The use of peer educators is important in Cote d'Ivoire's HIV prevention strategy. Peer educators are

particularly important for reaching most-at-risk populations, including vulnerable youth, commercial sex

workers, and men who have sex with men (MSM). Quality standards for peer education, however, have not

been developed. Different programs tend to be of varying quality, and there is a risk of important messages

being missed or diluted by poor programs and inconsistent approaches. To address these problems, URC

will work with the Cote d'Ivoire government (Ministry of AIDS (MLS)), the PEPFAR CI strategic information

and prevent teams, partners, and stakeholders (including individuals who act as peer counselors, their

supervisors, and members of communities reached by peer counseling programs) to develop standards and

indicators for peer education programs and to standardize and harmonize the key components of courses

used for training peer educators. The goal of this initiative is to help steer partners and programs into those

activities that are most likely to lead to reductions in HIV transmission.

Objectives:

1. Develop national standards for core competencies of peer counselors

2. Develop national indicators, systems, and tools to measure the outcomes of peer education programs on

targeted audiences

3. Develop national process-level indicators and tools that can be used to supervise staff and improve peer

education programs

4. Develop a consensus protocol, to be used by partners, to assess and standardize peer education

courses

Approach:

1. Program planning

URC will support the MLS to carry out a situation analysis of current peer education programs that will map

out, among other things, target audiences; selection, training, supervision, and incentives for peer

educators; and underlying theories of behavior change. URC will also start to review the national and

international evidence to prepare for the harmonization of core competencies and quality standards.

2. Define core competencies and quality

Following the situation analysis, URC will collaborate with the MLS, the PEPFAR prevention team,

implementing partners, and other international groups to identify and reach consensus on the core

competencies required by peer counselors and the elements that define quality within peer counselor

programs. The first step will be to form a technical working group (TWG) to lead the process. The TWG will

include staff from all stakeholders, including individuals who act as peer counselors and members of

communities who are targeted by peer education programs. URC will organize a workshop to develop draft

core competencies and definitions of quality for peer education program focused on youth, most-at-risk

populations (MARP), and PLWHA, and to develop plans aimed ultimately at the standardization of training

courses.

URC will coordinate the work of the TWG in finalizing the core competencies and definitions of quality,

including dissemination of standards.

3. Develop indicators to capture quality of programs and harmonize approaches to measure outcomes for

behavior change communication (BCC) programs

URC will work with the PEPFAR strategic information and prevention teams, ministries (AIDS, Health,

Youth, Education), and other partners, including community members, to review and recommend indicators

that can be used to monitor peer education programs (in addition to the required PEPFAR indicators). URC

will support the government to develop a common list of indicators that all partners will report to the

government and to PEPFAR. Possible outcomes to be measured will include:

• % of people (disaggregated by age, gender and population group) who know how HIV is transmitted and

prevented

• % of people with multiple concurrent partners

• Median age of sexual debut

In addition to the outcome indicators, URC will work with peer educators, their supervisors, and other

stakeholders to develop process-level indicators that can be used to supervise peer educators and to

improve the quality of services in peer education program. As part of this process, URC will collaborate to

develop common standards for supervising peer educators.

URC will help determine the criteria used to select indicators and will work with PEPFAR and the

government to develop systems to collect data for these indicators, including data quality protocols.

4. Review and harmonize core training content for peer education programs

Once the TWG has developed harmonized core competencies for peer educators and standards for quality,

URC will review with the TWG the curricula of peer education training programs to assess how the

knowledge and skills that build these core competencies are addressed. With the MLS, PEPFAR, and the

TWG, URC will develop a protocol for assessing the training programs. URC will then conduct an

assessment of a number of peer education training programs.

A workshop aimed at harmonizing training courses for peer educator training will be conducted. Because

different programs provide different ranges of services, it may not be possible to develop one standardized

training program for peer educators. URC will instead support stakeholders to standardize the training for

the core competencies identified early in the process.

New/Continuing Activity: New Activity

Continuing Activity:

Emphasis Areas

Human Capacity Development

Estimated amount of funding that is planned for Human Capacity Development $50,000

Public Health Evaluation

Food and Nutrition: Policy, Tools, and Service Delivery

Food and Nutrition: Commodities

Economic Strengthening

Education

Water

Table 3.3.03:

Funding for Treatment: Adult Treatment (HTXS): $350,000

The Healthcare Improvement Project (HCI) managed by the University Research Co. (URC) provides

technical assistance in support of the National HIV/AIDS Care and Treatment Program (PNPEC) and

PEPFAR implementing partners to optimize health outcomes for people with HIV by improving the

identification and retention of HIV patients and by assuring the quality of care they receive.

Starting work in Cote d'Ivoire in January 2008, URC supported the PNPEC in performing an assessment of

the quality of the clinical care of HIV/AIDS patients at 41 sites, with the involvement of the health districts

and PEPFAR clinical care partners. The assessment served a diagnostic purpose and represents the

starting point of an improvement plan being implemented by PNPEC and partners with technical assistance

from URC.

In the program area of Adult Treatment, the objectives of URC technical assistance are to:

1. Develop the capacity of the PNPEC, partners, supervisors, and facility staff to design and implement a

program to continuously improve the quality of HIV clinical services, including improved skills at all levels in

data management.

2. Implement a demonstration improvement collaborative at 40 sites in three regions of the country

(eastern, central, and southern) that will result in the development and testing of a package of changes and

best practices that can be rapidly spread to all HIV clinical service sites in the country. The collaborative will

especially address the deficiencies identified in the baseline assessment of quality of care.

3. Implement an expansion or spread collaborative covering the remaining (minimum 100) clinical HIV

service sites in the country. The package of changes and best practices developed during the

demonstration phase will be rapidly spread to these new sites. This will be implemented between March

2010 and March 2011.

4. As part of the collaborative, develop and refine a model of chronic care for HIV/AIDS to optimize quality

of life and long-term survival. This will include better community follow up of HIV patients.

5. Demonstrate improved results on indicators of quality of care, both process and outcome, in both the

demonstration and the spread collaborative.

6. Leave behind a sustainable system of quality improvement for HIV/AIDS clinical care.

With FY08 funding, URC is conducting the following activities:

1. Evaluation : The baseline assessment of the quality of HIV/AIDS care and treatment services examined

the identification of HIV-positive people (including women and infants from PMTCT services), their follow

up, retention in care, provision of ART according to standards, laboratory services, drug supply and

outcomes of care. Results were presented and reviewed with the MOH and all partners in October 2008,

and priority problems that the improvement collaborative should address were identified.

2. General quality improvement planning and activities, including a planning workshop in October 2008 with

the PNPEC and partners to develop strategies for rapidly improving the quality of care and for solving

priority quality problems using the improvement collaborative approach. A steering group was formed to

oversee the development and implementation of the improvement work, including the collaborative. This

group is chaired by the DGS and includes staff from PNPEC, DIPE, PEPFAR, and implementing partners

such as ACONDA, EGPAF, and ICAP. The steering group also includes staff from the National Public

Health Pharmacy (PSP), who will provide input on standards for quality of drug procurement, storage, and

distribution at sites. Members of this group and regional/district supervisers are being trained in QI and

implementing collaboratives. The group is leading the selection of indicators of quality of care for the

demonstration collaborative and developing the first package of needed changes.

3. Demonstration collaborative activities, including orientation of participating sites, a series of tri-monthly

two day learning sessions at which teams present the changes they made and the results achieved, and a

series of tri-monthly QI action periods, during which each site develops and tests changes and monitors

indicators of quality. Bi-monthly visits for coaching by supervisors will begin in January 2009) and will focus

on the management of QI teams, the resolution of problems related to implementing the change package,

the management of data, and validation of data being reported. Monthly reporting of quality indicator results

will begin in March 2009, and a national conference to report on the results of the collaborative and to plan

the expansion collaborative is envisioned for March 2010.

With FY09 funding, URC will continue and build on FY08 activities. Specific activities will focus on planning

and training for the expansion/spread collaborative, orientation of spread collaborate sites, and a series of

learning sessions, action periods, monthly coaching visits and reporting, culminating in a national

conference to report on results and plan follow-up QI work (expected in March 2011).

Capacity building in QI and quality data management for the PNPEC, partners, supervisors, and facility staff

will take place throughout the period through participation in collaborative activities and side-by-side

mentoring by URC staff.

URC will measure its progress based on the baseline assessment and measures of quality of care

improvements across all HIV/AIDS care and treatment program areas.

New/Continuing Activity: Continuing Activity

Continuing Activity: 16552

Continued Associated Activity Information

Activity Activity ID USG Agency Prime Partner Mechanism Mechanism ID Mechanism Planned Funds

System ID System ID

16552 16041.08 U.S. Agency for University 7221 7221.08 Healthcare $350,000

International Research Improvment

Development Company Project QA/WD

Follow-On

16041 16041.07 U.S. Agency for University 7322 7322.07 URC $500,000

International Research

Development Company

Emphasis Areas

Human Capacity Development

Estimated amount of funding that is planned for Human Capacity Development $150,000

Public Health Evaluation

Food and Nutrition: Policy, Tools, and Service Delivery

Food and Nutrition: Commodities

Economic Strengthening

Education

Water

Table 3.3.09:

Funding for Care: Orphans and Vulnerable Children (HKID): $300,000

Background:

Quality OVC care implies that appropriate services and support are provided to ensure that children

affected by HIV grow and develop as valued members of their families and community. Providing such care

is complicated by the numbers of children needing care and the many service areas required. Children need

food and nutrition support, shelter and care, protection, health care, psychosocial support, education and

vocational training, and economic opportunity.

Quality improvement (QI) offers a way to organize and harmonize the provision of care by engaging people

at the point of service delivery to evaluate their own performance and decide how they could organize

themselves to do their jobs better. Experience has shown that it is best to start the QI process by reaching

consensus on a set of desired outcomes and by defining standards for quality care. These standards then

become embodied in training materials, job aids, and supervision tools. These standards are also used to

develop indicators to measure quality. Service providers then use these indicators to identify areas in which

they need to improve and to track the effect of their improvement efforts.

The Health Care Improvement Project (HCI), managed by University Research Co. LLC (URC) has

provided technical assistance to 14 African countries in quality improvement for OVC programs. URC has

provided technical support to individual countries to develop and pilot-test service standards and to build

capacity among "learning groups" of care providers from the community who work together to improve the

quality of their services for OVC. URC has also sponsored capacity-building events and facilitated sharing

of best practices and lessons learned across countries.

URC proposes to support the National OVC Program (PNOEV) to improve the quality of services offered to

OVC and their caregivers. The project will focus primarily on building a consensus among OVC

stakeholders to improve quality at the point of service delivery. The guiding principle of the quality

improvement work is to engage stakeholders to reflect on the essential question: What measurable

differences do OVC programs make in a child's life?

Quality Improvement Road Map

1. Planning for quality improvement for OVC programs (2 months):

• Identify champions from PNOEV and other partners who will provide support for quality improvement and

be involved in the whole process.

• Conduct a situation analysis of quality issues for OVC programming. Identify current best practices and

barriers to quality of OVC programs in Cote d'Ivoire.

• Build constituencies of support among OVC stakeholders by organizing advocacy sessions and sharing

evidence from the situation analysis and international best practices regarding QI for OVC programs. The

objectives of the advocacy sessions will be to 1) nurture a paradigm shift toward quality; 2) develop a

common vision and language; and 3) ensure support at policy level to foster quality improvement for OVC

programs.

• Outline the process and structure for standards development. 1) Identify key stakeholders to be informed

and/or to participate in this process, and 2) determine their roles and expectations. A clear plan will be

delineated to support the revision of current national standards to include dimensions of quality.

• Identify implementing organizations that are interested in participating in the QI initiative and create a

partnership that includes identified actors from the PNOEV and other governmental bodies, implementing

partners, donors, and other OVC stakeholders from civil society and/or professional organizations (teachers'

associations, pediatric associations, etc.)

• Train champions and partners on QI for OVC programs.

• Conduct a youth workshop that allows young OVC to articulate their desired outcomes and key aspects of

OVC services. Their input is a critical component of the standards development process, as children identify

and prioritize desired outcomes differently than OVC program implementers

2. Defining quality using service standards (4 months):

• Organize a technical working group (TWG) on quality of services for OVC to lead the process.

• Organize a three-day workshop to share a framework and process for standards development. These

standards will be developed based on Cote d'Ivoire specific context and national and international evidence

of best practices. Objectives of the workshop will be to reach consensus on desired outcomes per service,

draft a limited number of standards, and develop a work plan for completion of a first draft of service

standards.

3. Communicating quality service standards to the point of service delivery (2 months):

• Develop a communication strategy with OVC stakeholders, identifying best mechanisms for

communicating quality standards nationally all the way to the point of service delivery.

• Develop mechanisms for communication and exchange among stakeholders and implementing partners to

share best practices in putting standards in place.

• Organize a capacity-building workshop for service providers to disseminate service standards and to plan

how to operationalize the standards.

• Develop tailored versions of service standards to disseminate to different levels of stakeholders (service

providers, OVC, guardians, community groups).

4. Engaging service providers in quality improvement processes (ongoing after setting standards):

• Identify organizations that want to participate in QI processes for OVC programs

• Build capacity within the government and implementing partners to support quality improvement processes

at the point of service delivery.

• Organize a workshop with key stakeholders on how to build "learning groups" across organizations. Each

team will work on improvement in its program, and the teams will be brought together every four months to

learn from one another how to best operationalize the standards of care and improve quality.

Activity Narrative: • Assist in identifying and training QI coaches from government and partners who can guide learning

groups.

• Create learning groups in participating organizations.

• Build capacity in learning groups to undertake improvement work.

• Organize and provide coaching support to regular meetings of learning groups.

• Convene coaches meetings on a regular basis for promoting cross-learning.

• Develop a documentation process to capture quality improvement processes and promote sharing of best

practices in operationalizing service standards.

• Build capacity of service providers to measure quality of services (outcome measures such as the Child

Status Index) process indicators, and client satisfaction.

• Support South-to-South exchange among OVC stakeholders participating in quality improvement for OVC

programs.

• The development of QI coaches for OVC programs who come from government and partners can be used

to rapidly increase the scale of the program.

Proposed indicators:

The indicators used to measure quality will be a combination of outcome measures (e.g. the Child Status

Index) and process indicators that measure providers' adherence with the standards developed in this

project).

New/Continuing Activity: New Activity

Continuing Activity:

Emphasis Areas

Gender

* Increasing gender equity in HIV/AIDS programs

Human Capacity Development

Estimated amount of funding that is planned for Human Capacity Development $120,000

Public Health Evaluation

Food and Nutrition: Policy, Tools, and Service Delivery

Food and Nutrition: Commodities

Economic Strengthening

Education

Water

Table 3.3.13:

Cross Cutting Budget Categories and Known Amounts Total: $370,000
Human Resources for Health $50,000
Human Resources for Health $50,000
Human Resources for Health $150,000
Human Resources for Health $120,000